But they live in the city and have had so many bad delivery experiences that they've given up on package delivery of anything that doesn't fit through their mail slot or in their backpack.
Doorman removes delivery anxiety with 1-hour scheduled delivery windows when your customers are actually home.
More than 33% of online shoppers don't ship online purchases to their home because of the anxiety that comes with the package delivery process.
Expand your addressable market in metropolitan areas by offering your customers 1-hour scheduling windows using Doorman.
Nearly half of online shoppers prefer text notifications over email updates. Doorman provides you and your customers with end-to-end package tracking and real-time visibility into every moment of the package delivery process.
Keep your customers informed with branded notifications and real-time delivery updates.
Up to 20% of deliveries fail on the 1st attempt to residential buildings in urban areas. Guess who's paying for those less-than-optimal delivery experiences?
Goodbye, redelivery surcharges. With Doorman, 99% of all scheduled deliveries are successful on the first attempt.
54% of online shoppers place blame on the retailer for a botched delivery experience. Say goodbye to all those 'WISMO' customer support calls.
Our delivery dashboard lets your support team have real-time, end-to-end visibility into the package delivery process and respond to customer inquiries with ease.
Your customer selects the Doorman delivery option on your ecommerce checkout page.
When the package is ready, your customers receive a branded link to re-schedule their delivery date and time.
Your customers are notified via branded text message when the Doorman driver is on their way and when they have arrived.
A friendly Doorman driver arrives at your customer's home to hand-deliver their online purchases.
Customers have three separate opportunities to schedule their package delivery.
Last minute delivery changes? Customers can reschedule, on their own, at any time without calling your customer support team.
Know the exact moment your customer receives their delivery.
All you need is a web browser. No app installation necessary.
Every delivery touchpoint is branded to put your business front and center and keep your customers informed.
Gain real-time, end-to-end visibility of deliveries - from order confirmation to customer signature.
"I'd been trying to get that TV delivered for 32 days from Amazon and FedEx and UPS kept ignoring my delivery instructions. With Doorman it got delivered the day it arrived and it couldn't have been easier."
"Doorman delivered 11 moving boxes directly to my door on the third floor of a walk-up. Enough said. You guys are amazing."
"Overall, it makes receiving packages less stressful and more assured. My delivery driver is always kind and helpful and my packages come in great condition."
"Great customer service on both the support and delivery sides, and a terrific service being provided."