Product Return Pickup

Amy just bought five pairs of heels.

And she’s going to return four of them. But you're okay with that because you know that with Doorman, Amy and customers like her, return purchases faster and save those four pairs from being hawked at an outlet store at a steep discount.

Overview

How It Works

Features

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Set captive inventory free

Your customers will return their online shopping purchases whenever is most convenient for them - more often than not, it's at the last minute.

With Doorman's return pickup solution, you can give the nearly 40 percent of customers that dread shipping items back to you the option to have their online returns picked up by a friendly Doorman driver.

Refund customers faster

82% of online shoppers want an easy returns process.

Online retailers that make their returns process hassle-free stand to gain 25% or more in revenue over just six months as compared to those who are not.

Give customers the option to have their product returns picked up so you can issue refunds faster and drive repeat business.

Deliver unique customer experiences

Deliver a post-purchase experience unique to your business needs using Doorman. No size restrictions.

Our Online Returns API and team of drivers are the perfect combination to help you deliver one-of-a-kind customer experiences.

Request a free return pickup experience for your customers
HOW OUR RETURNS SOLUTION WORKS

1. Request

Your customer uses a browser-based scheduler to select a pickup time & date for items affixed with a prepaid shipping label.

2. Pick Up

A friendly Doorman Driver arrives at the customer's home to pick up the return, which gets shipped to you the following day.

3. Scan Package

We log return package details and tracking number on your customer's behalf when the delivery driver drops it off at our warehouse.

4. Track Shipment

We ship it the next morning. You have tracking visibility via the Doorman dashboard while your customer tracks the return using our web scheduler.

FEATURES

Everything you need to make your returns process hassle-free.

Easy Scheduling

All you need is a web browser. No apps or long forms necessary.

Re-scheduling

Last minute pickup changes? Customers can reschedule pickup at any time, on their own, without calling your support center.

Notifications

Ensure no failed pickup attempts. Your customers receive notification of the delivery drivers' status at each step of the pickup process.

Next day shipping

We ship your products back to you the day after we pick them up.

Tracking

Know where your inbound returns are at anytime.

Custom Branding

Every delivery touchpoint is branded to put your business front and center and keep your customers informed.

Testimonials

Transform How Your Business Manages Returns